Most Frequently Asked Questions

Will my phone or tablet work with your service?
Make sure you have a cellular equipped tablet or an unlocked phone that will work with the chatr mobile network, it must be GSM/HSPA 850 MHz and 1900 MHz compatible. If you are unsure if your device supports these requirements please check your device compatibility.
What network will I be using?
We are a independant third party retailer and will provide you with a SIM card and activate it for you so you can use the chatr mobile network in Canada. Visit chatr mobile to learn more about the chatr Mobile network.
What is the coverage area?
For complete network information please visit chatr mobile to learn more about network coverage.
What happens if my phone is not unlocked?
If your phone is not unlocked you will not be able to use our service. If you are unsure please contact your carrier.
Do I need to change any settings on my device?
In order to use some texting capabilities you may need to update your APN settings.

If you have an iPhone/iPad:

• for some IOS versions you can view the APN settings on your device in Settings > Cellular > Cellular Data Network and change it to chatrweb.apn
• for iOS 5 or later please click www.chatrmobile.com/setmyiphone from the internet browser of your iPhone/iPad to get the settings automatically pushed to your device.

If you have another type of phone (Android, Symbian, etc.)

APN Settings
The data APN "Access Point Name" is chatrweb.apn
The MMS URL is http://mms.chatrwireless.com
The MMS IP address is 205.151.11.11
The MMS port is 8080
chatr How To Video
Do you support tethering or personal hotspots?
Usability may vary, at this time we do not recommend or supply technical support for tethering with your device, some devices may be able to tether successfully but we cannot provide support or a refund for devices that cannot tether.
Do you support portable Wi-Fi hubs, USB Sticks or cellular laptops?
Usability may vary, at this time we do not recommend or supply technical support for these types of devices, some devices may be able to connect to the network successfully but we cannot provide support or a refund for devices that cannot function properly.
What is your refund policy?
If for some reason your device is incompatible with our service and your device is unlocked we will provide a full refund including shipping costs. If you placed an order with an activation date less than the required shipping time indicated, we cannot provide a full refund. If you provide an incorrect shipping address we cannot guarantee a refund.
What SIM card sizes do provide?
We can provide Mini, Micro and Nano SIM cards. During checkout you will be asked to provide your device type and SIM card size required.
Can I order just a SIM card without a plan?
No, we do not sell just the SIM card, a plan is required.
When will you provide me with my local Canadian number?
We will email you your local Canadian number when we activate your account, which is typically the day before or the day of your arrival. If you require your number earlier, please let us know during checkout.
Can I change my plan once it's activated?
We cannot change the plan for you but you can contact chatr mobile directly to make changes to your account.
Can I extend my plan after the initial 28 days has expired?
Yes, you can order an additional plan and we can activate and extend your plan. Please note that we are unable to change plans at this time and all extending plans must be the same plan as your original plan. If you wish to change your plan you will need to call chatr mobile with your account information.

Data Questions

How is data usage calculated?
Data usage is rounded to the next full KB.
What is the data overage rate above my data bucket?
5¢/MB in Canada. Outside of Canada regular data roaming rates apply. Data usage is rounded to the next full KB.
Can I use data without a data-add on with my chatr Unlimited Talk plans?
Unfortunately, no. chatr Unlimited Talk plans do not offer pay-per-use data. Add a 500MB, 1 GB or 2GB data add-on to enjoy data with your Talk plan.
Will I be notified when I am running out of data?
Unfortunately, no. However, you can check your data balance anytime from your phone! Key in *225# then pressing the ‘send’ or phone key.
Will I get a notification when I have used up all my data?
Yes. Your data session will stop as soon as your data bucket is depleted. At this time, you will receive a text notification. If you have extra funds in your account, you will have the option to continue to use data at the pay-per-MB rate of 10¢/MB in Canada. If you do not want to use data at the pay-per-MB rate, your data will be blocked until the end of your billing cycle.
Will I get a notification when I use data in the US or Internationally?
Yes. You will receive a notification when you start roaming, whether you have initiated a data session or not, when traveling to the US or internationally. Don’t forget to top-up with extra funds before your trip!
Can I use my chatr data add-on for data while in the US?
Yes, but data roaming rates apply ($6/MB in the US). Make sure you have extra funds in your account before your trip!
Can I use my chatr data add-on for data while travelling Internationally?
Yes, but data roaming rates apply ($30/MB Internationally). Check if data is available and that you have extra funds in your account before your trip!
What is the speed of data transfer?
Speed of data transfer may vary based on device, topography and environmental conditions, network congestion and other factors.
Does Apple’s “iMessage” work with chatr data service?
iMessage is only compatible with chatr data if you register iMessage using your Apple ID. Regular data usage and rates apply when using iMessage. Please note: Unfortunately, our customer care reps cannot trouble shoot Apple products (including iPhones, iMessage and Apple IDs) because we don’t offer Apple products.

Activating My Account

How do I activate my SIM card?
We will activate the SIM card for you on the day of or the day before you arrive, depending on the time of your arrival.
Can I purchase a SIM card locally?
No we cannot activate SIM cards that are not purchased directly from us.
How do I check my chatr account balance and how much I have available?
You’ve got a lot of different options for checking your chatr account:

Dial *225# then press send/call button from your chatr mobile phone for an on-screen notification.
OR call *611 from your chatr phone.
P.S All of these calls are free!
How is airtime charged to my chatr account? By the minute?
Yes. International and long distance calls from your phone are billed by the minute. Partial minutes are rounded up to the next full minute.
Are there any extra fees with my chatr mobile service?
There are no extra hidden fees!

Top-ups

How are Top-ups added to my SIM card?
We will add a Top-up to your account for you as soon as possible.
What are your Top-up hours?
We will try to add your Top-up as soon as possible, our operating hours are:
Monday to Friday: 9am - 9pm EST
Saturday and Sunday: 10am to 6pm EST
What happens if I order a Top-up when you are closed?
If we are unable to Top-up your SIM card during normal operating hours we will add it first thing in the morning the following day.

Company Information

Do you monitor our usage?
No. Never. But please don't do anything bad, you will be accountable.
What currency are your prices in?
All prices are in Canadian dollars and are subject to the Ontario HST tax (13%).
What is your business address?
1630 Danforth Ave
PO Box 72060
Toronto, ON
M4C 1H0
What are the terms and conditions?
the chatr mobile full terms and conditions can be found here.
Here's what you really need to know:
• you agree to use it only for good
• we are not responsible if you're bad
• you agree to the Terms & Conditions of chatr mobile